Terms of Service

1. Acceptance of Terms

By accessing and using the Delhi Towing Service website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Delhi Towing Service regarding your use of our towing and roadside assistance services.

If you do not agree to these terms, you must not use our services or access our website. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.

These terms apply to all users of our services, including customers who request towing assistance, visitors to our website, and anyone who interacts with our company in any capacity. By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

2. Service Description and Scope

Delhi Towing Service provides professional towing and roadside assistance services throughout the Delhi NCR region. Our services include vehicle towing, roadside assistance, emergency vehicle recovery, and related transportation services for cars, trucks, motorcycles, and other vehicles.

We operate 24/7 to provide emergency assistance when you need it most. Our service area covers Delhi, Gurgaon, Noida, Faridabad, Ghaziabad, and surrounding areas within the National Capital Region. Service availability may vary based on location, weather conditions, and other factors beyond our control.

We reserve the right to refuse service in certain circumstances, including but not limited to unsafe conditions, illegal activities, or when providing service would violate applicable laws or regulations. We may also decline service if payment cannot be secured or if the vehicle poses a safety risk to our personnel or equipment.

3. Service Requests and Booking

Service requests can be made through our website, by phone, or through our mobile application. When requesting service, you must provide accurate and complete information, including your name, contact details, vehicle information, location, and specific service requirements.

We will confirm your service request and provide an estimated arrival time based on current conditions and our availability. While we strive to meet these estimates, actual arrival times may vary due to traffic conditions, weather, or other unforeseen circumstances. We will communicate any significant delays as soon as possible.

You must be present at the service location when our team arrives, or ensure that someone authorized to act on your behalf is available. If no one is present when we arrive, we may charge a cancellation fee and reschedule the service at your expense.

4. Payment Terms and Pricing

All services are subject to payment at the time of service or as otherwise agreed upon. Our pricing is based on various factors including distance, vehicle type, service complexity, and time of day. We will provide a price estimate before commencing work, but final charges may vary based on actual circumstances encountered.

We accept various payment methods including cash, credit cards, debit cards, and digital payments. Payment must be made in full before we release your vehicle. We reserve the right to hold your vehicle until payment is received in full, and may charge additional storage fees for extended holds.

Prices are subject to change without notice, and we may implement surge pricing during peak hours, holidays, or emergency situations. Any additional services requested during the course of work will be charged at our current rates. We will provide clear pricing information for all services before proceeding.

5. Customer Responsibilities and Obligations

As a customer, you are responsible for providing accurate information about your vehicle and service needs, ensuring the vehicle is accessible for towing, and cooperating with our service personnel. You must also ensure that the vehicle is not loaded with hazardous materials or illegal substances.

You are responsible for removing personal belongings from your vehicle before towing, as we cannot be held liable for items left in the vehicle. We recommend taking photographs of your vehicle's condition before and after service for your records. You must also ensure that the vehicle is properly secured and accessible.

If your vehicle requires special handling due to modifications, damage, or other factors, you must inform us in advance. Failure to disclose such information may result in additional charges or service delays. You are also responsible for ensuring that the vehicle is legally registered and insured.

6. Liability and Insurance

While we take every precaution to protect your vehicle during towing and transportation, we cannot guarantee that damage will not occur. Our liability is limited to the actual value of the vehicle or the cost of repairs, whichever is less, subject to the terms of our insurance coverage.

We maintain comprehensive insurance coverage for our operations, but this coverage has limitations and exclusions. We are not liable for damage caused by pre-existing conditions, normal wear and tear, or circumstances beyond our reasonable control. Any claims for damage must be reported immediately and documented with photographs.

You agree to release us from liability for any indirect, incidental, special, or consequential damages arising from our services. This includes but is not limited to lost profits, business interruption, or emotional distress. Our total liability for any claim shall not exceed the amount paid for the specific service in question.

7. Cancellation and Refund Policy

You may cancel a service request at any time before our team arrives at your location. Cancellations made more than 30 minutes before the estimated arrival time are free of charge. Cancellations made within 30 minutes of arrival may be subject to a cancellation fee.

If we are unable to provide service due to circumstances beyond our control, such as severe weather, road closures, or equipment failure, we will not charge a cancellation fee and will work with you to reschedule the service at a convenient time. We will provide as much notice as possible for such cancellations.

Refunds for prepaid services will be processed within 5-7 business days, depending on your payment method. Refunds are subject to verification of the cancellation circumstances and may be reduced by any costs already incurred by our company. We reserve the right to deny refunds for services that were provided as requested.

8. Prohibited Activities and Misuse

You agree not to use our services for any illegal, fraudulent, or unauthorized purposes. This includes but is not limited to transporting illegal goods, using our services to commit crimes, or providing false information to obtain services. We reserve the right to refuse service and report suspicious activities to law enforcement.

You must not interfere with our service personnel, equipment, or operations. This includes providing false information, attempting to manipulate our pricing, or engaging in behavior that creates a safety risk for our employees or other customers. Violation of these terms may result in immediate service termination and legal action.

You are prohibited from using our website or services to transmit harmful code, spam, or other malicious content. You must not attempt to gain unauthorized access to our systems or interfere with our website's functionality. Any such activities will result in immediate termination of your access to our services.

9. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Delhi Towing Service or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Our company name, logo, and service marks are trademarks of Delhi Towing Service and may not be used without our prior written consent. Any unauthorized use of our intellectual property may result in legal action and damages. We actively protect our intellectual property rights and will pursue legal remedies when necessary.

You retain ownership of any content you submit to us, such as reviews, feedback, or testimonials. By submitting such content, you grant us a non-exclusive, royalty-free license to use, reproduce, and distribute the content for promotional and business purposes. You represent that you have the right to grant this license.

10. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

We collect and process personal information to provide our services, process payments, communicate with you, and improve our operations. This information may include your name, contact details, vehicle information, location data, and service history. We implement appropriate security measures to protect your information.

We may share your information with third-party service providers who assist us in operating our business, such as payment processors, insurance companies, and vehicle repair shops. We ensure that all third-party partners maintain appropriate security measures and use your information only for specified purposes.

11. Dispute Resolution and Governing Law

Any disputes arising from these terms or our services shall be resolved through good faith negotiations between the parties. If negotiations fail, disputes may be resolved through mediation, arbitration, or legal proceedings as appropriate. We encourage customers to contact us directly to resolve issues before pursuing formal dispute resolution.

These terms are governed by the laws of India, and any legal proceedings shall be brought in the courts of Delhi. You agree to submit to the jurisdiction of these courts and waive any objections to venue or forum. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these terms.

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. We reserve the right to modify these terms at any time.

12. Force Majeure and Unforeseen Circumstances

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, equipment failures, or other force majeure events. We will make reasonable efforts to notify you of such circumstances and resume service as soon as possible.

During force majeure events, we may implement emergency procedures, modify service schedules, or temporarily suspend certain services to ensure the safety of our personnel and customers. We will communicate any such changes through our website, phone system, or other available channels.

You acknowledge that certain services may be unavailable or delayed during force majeure events, and you agree to cooperate with our emergency procedures. We will work to minimize the impact of such events on our customers and will resume normal operations as soon as it is safe and practical to do so.

13. Service Quality and Standards

We are committed to providing high-quality towing and roadside assistance services that meet or exceed industry standards. Our service personnel are trained professionals who follow established safety protocols and best practices. We regularly review and update our procedures to ensure optimal service delivery.

We maintain a fleet of well-maintained, properly equipped vehicles and use appropriate tools and techniques for different types of vehicles and situations. Our equipment is regularly inspected and serviced to ensure reliability and safety. We invest in ongoing training for our personnel to maintain high service standards.

We welcome feedback from our customers and use it to improve our services. If you have concerns about service quality, please contact us immediately so we can address the issue promptly. We are committed to customer satisfaction and will work to resolve any service-related problems.

14. Termination and Suspension

We reserve the right to terminate or suspend your access to our services at any time for violation of these terms, fraudulent activity, or other reasons we deem appropriate. Termination may be immediate or with notice, depending on the circumstances. Upon termination, your right to use our services ceases immediately.

You may terminate your relationship with us at any time by discontinuing use of our services. However, any obligations you have incurred, such as payment for services rendered, remain in effect. We will retain your information as necessary to fulfill our legal obligations and resolve any outstanding issues.

Upon termination, we may delete or anonymize your personal information in accordance with our Privacy Policy and applicable laws. However, we may retain certain information for legal, regulatory, or business purposes as required by law or our legitimate interests.

15. Contact Information and Support

If you have questions about these Terms of Service or need assistance with our services, please contact us using the information provided below. Our customer support team is available to help you understand these terms and address any concerns you may have about our services.

You can reach us by phone at +91 55715 81277, by email at legal@lessindckj.org, or by mail at our office address: Connaught Place, New Delhi, Delhi 110001, India. For urgent service requests, please use our emergency hotline. We aim to respond to all inquiries within 24 hours during business days.

We value your feedback and suggestions for improving our services. Please feel free to share your thoughts with us through any of our contact channels. Your input helps us enhance our services and better meet the needs of our customers.