Privacy Policy

1. Introduction and Scope

Delhi Towing Service ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

This policy applies to all users of our website, customers who use our towing services, and anyone who provides us with personal information. By using our services or visiting our website, you consent to the collection and use of your information as described in this policy.

We operate in compliance with applicable data protection laws and regulations, including but not limited to the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect various types of information to provide and improve our services. Personal information includes your name, phone number, email address, vehicle details, location information, and any other information you voluntarily provide to us.

When you use our website, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages visited, and the time and date of your visits. This information helps us understand how our website is used and improve user experience.

We may also collect information from third-party sources, such as vehicle registration databases, to verify vehicle ownership and provide accurate service estimates. Additionally, we may receive information from emergency services or law enforcement when responding to roadside assistance requests.

3. How We Use Your Information

We use the information we collect to provide our towing and roadside assistance services, including processing service requests, dispatching vehicles, and communicating with you about your service needs. Your contact information is essential for coordinating pickup and delivery of your vehicle.

We also use your information to improve our services, develop new features, and enhance customer experience. This includes analyzing usage patterns, conducting customer surveys, and implementing service improvements based on feedback and performance data.

Your information may be used for administrative purposes, such as billing, payment processing, and maintaining service records. We may also use your information to send you important service updates, safety information, and promotional offers related to our services.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your explicit consent. However, we may share your information with trusted third-party service providers who assist us in operating our business and providing services to you.

These service providers include payment processors, insurance companies, vehicle repair shops, and emergency service providers. We ensure that all third-party partners maintain appropriate security measures and use your information only for the purposes specified in our agreements with them.

We may disclose your information when required by law, such as in response to court orders, subpoenas, or other legal processes. We may also share information with law enforcement agencies when necessary to prevent fraud, investigate crimes, or protect public safety.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, secure servers, and regular security audits to identify and address potential vulnerabilities.

All employees and contractors who have access to personal information are required to sign confidentiality agreements and receive regular training on data protection practices. We maintain strict access controls and monitor system activity to detect and prevent unauthorized access attempts.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond promptly to any security incidents that may occur.

6. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected.

Service records and billing information are typically retained for a minimum of seven years to comply with tax and accounting requirements. Contact information may be retained indefinitely unless you request deletion, as it may be needed for future service requests or important communications.

You have the right to request deletion of your personal information, subject to certain legal and contractual obligations. Upon receiving a deletion request, we will review the request and remove your information from our active systems within a reasonable timeframe, typically 30 days.

7. Your Rights and Choices

You have several rights regarding your personal information, including the right to access, correct, update, or delete your information. You can exercise these rights by contacting us directly through the contact information provided in this policy.

You have the right to opt out of marketing communications and promotional offers at any time. You can unsubscribe from email communications by clicking the unsubscribe link in our emails, or by contacting us directly to update your communication preferences.

You may also have the right to restrict or object to certain processing of your information, particularly when the processing is based on legitimate interests. We will review and respond to such requests in accordance with applicable data protection laws.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and provide relevant information.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a specified period. These cookies help us understand how you interact with our website and improve our services based on usage patterns.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect the functionality of our website. You can also opt out of certain tracking technologies by adjusting your browser settings or using privacy tools.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These transfers may occur when we use third-party service providers located in different jurisdictions or when our servers are located outside your home country.

We ensure that any international transfers of personal information are conducted in compliance with applicable data protection laws. When transferring data to countries that do not provide adequate protection, we implement appropriate safeguards such as standard contractual clauses or other approved mechanisms.

We maintain records of all international data transfers and regularly review our data processing activities to ensure compliance with legal requirements and best practices for data protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy and provide notice of significant changes through our website or other communication channels.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes acceptance of the updated terms.

If you have any questions about changes to this policy or how we handle your information, please contact us using the information provided below. We are committed to transparency and will provide clear explanations of any changes that affect your privacy rights.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information. We are committed to responding to your inquiries promptly and addressing any privacy concerns you may have.

You can reach our privacy team by email at privacy@lessindckj.org, by phone at +91 55715 81277, or by mail at our office address: Connaught Place, New Delhi, Delhi 110001, India. We will respond to your inquiry within 30 days of receiving your request.

For urgent privacy matters or data breach notifications, please contact us immediately through our emergency hotline. We have established procedures to handle privacy incidents and will take appropriate action to protect your information and notify relevant authorities when required by law.

12. Legal Basis for Processing

We process your personal information based on several legal grounds, including consent, contractual necessity, legitimate interests, and legal obligations. When you request our services, we process your information to fulfill our contractual obligations and provide the requested towing or roadside assistance services.

We may also process your information based on our legitimate interests, such as improving our services, preventing fraud, and ensuring the security of our systems. These legitimate interests are carefully balanced against your privacy rights and are not overridden by your interests or fundamental rights.

In some cases, we may be required to process your information to comply with legal obligations, such as maintaining service records for regulatory purposes or responding to lawful requests from government authorities. We will always inform you of the legal basis for processing when required by law.

13. Automated Decision Making

We may use automated systems to process certain aspects of your service requests, such as determining service availability, calculating estimated arrival times, and routing service vehicles. These automated processes help us provide faster and more efficient service to our customers.

You have the right to request human review of any automated decisions that significantly affect you. If you believe an automated decision is incorrect or unfair, you can contact us to request manual review and explanation of the decision-making process.

We regularly monitor and test our automated systems to ensure they operate fairly and accurately. We maintain human oversight of all automated processes and have procedures in place to intervene when necessary to protect your rights and interests.

14. Children's Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are under 18, please do not provide us with any personal information or use our services without parental consent.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take immediate steps to delete such information from our records. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

We encourage parents and guardians to monitor their children's online activities and to teach them about safe internet practices. If you are a parent or guardian and have concerns about your child's privacy, please contact us for assistance.

15. Data Breach Response

In the event of a data breach that affects your personal information, we have established procedures to respond quickly and effectively. Our incident response team is trained to identify, contain, and remediate security incidents while minimizing the impact on our customers.

If a breach occurs that poses a risk to your rights and freedoms, we will notify you and relevant authorities within the timeframe required by applicable law. Our notification will include information about the nature of the breach, the types of information affected, and the steps we are taking to address the situation.

We maintain detailed records of all security incidents and conduct thorough investigations to identify the root cause and prevent similar incidents in the future. We also provide support and resources to affected individuals to help them protect themselves from potential harm.