DISCLAIMER
Last updated: December 2024
1. General Disclaimer and Scope
The information provided on the Delhi Towing Service website and through our services is for general informational purposes only. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on our website or provided through our services.
Any reliance you place on such information is therefore strictly at your own risk. We disclaim all liability for any loss or damage, including without limitation, indirect or consequential loss or damage, arising from loss of data or profits arising out of, or in connection with, the use of our website or services.
This disclaimer applies to all content on our website, including but not limited to service descriptions, pricing information, contact details, and any other information provided through our website, mobile application, or customer service channels. The information provided is subject to change without notice.
2. Service Availability and Limitations
Delhi Towing Service operates 24/7 to provide emergency towing and roadside assistance services throughout the Delhi NCR region. However, service availability may be limited or delayed due to various factors beyond our control, including but not limited to severe weather conditions, traffic congestion, road closures, equipment failures, or high demand periods.
We cannot guarantee that our services will be available at all times or that we will be able to respond to every service request immediately. While we strive to provide prompt and reliable service, actual response times may vary based on current conditions, location, and other factors. We will communicate any significant delays or service limitations as soon as possible.
Our service area covers Delhi, Gurgaon, Noida, Faridabad, Ghaziabad, and surrounding areas within the National Capital Region. Service availability may be limited in certain remote or restricted areas. We reserve the right to refuse service in areas where it would be unsafe or impractical to provide service.
3. Vehicle and Equipment Limitations
Our towing and recovery equipment has specific limitations regarding vehicle size, weight, and type. While we maintain a fleet of vehicles capable of handling most common vehicle types, we may not be able to service certain specialized vehicles, oversized vehicles, or vehicles with unique configurations without advance notice and special arrangements.
We cannot guarantee that our equipment will be able to safely tow or recover every vehicle in every situation. Factors such as vehicle damage, positioning, accessibility, and safety considerations may prevent us from providing service in certain circumstances. Our service personnel will assess each situation and determine the safest and most appropriate course of action.
Customers are responsible for ensuring that their vehicles are accessible and that any obstacles or hazards are removed before our arrival. We may refuse service if conditions are unsafe for our personnel or equipment, or if providing service would pose a risk to public safety or property.
4. Pricing and Cost Disclaimers
All pricing information provided on our website or through our customer service channels is subject to change without notice. Prices may vary based on factors such as distance, vehicle type, service complexity, time of day, and current market conditions. We will provide accurate pricing information before commencing any service.
Price estimates are based on the information provided by customers and current conditions at the time of the estimate. Actual costs may differ from estimates due to unforeseen circumstances, additional services required, or changes in conditions. We will communicate any significant price changes before proceeding with additional work.
We reserve the right to implement surge pricing during peak hours, holidays, emergency situations, or other periods of high demand. Such pricing changes will be clearly communicated to customers before service is provided. Payment terms and methods are subject to our current policies and may be modified as necessary.
5. Safety and Risk Disclaimers
Towing and roadside assistance services involve inherent risks and hazards. While we take all reasonable precautions to ensure the safety of our personnel, customers, and the public, we cannot eliminate all risks associated with these services. Customers acknowledge and accept these risks when requesting our services.
Our service personnel are trained professionals who follow established safety protocols and best practices. However, we cannot guarantee that accidents or injuries will not occur during the course of providing services. We maintain appropriate insurance coverage, but customers should ensure they have adequate coverage for their vehicles and personal property.
Customers are responsible for their own safety and the safety of others while our services are being provided. This includes following instructions from our service personnel, maintaining a safe distance from our equipment, and not interfering with our operations. We may suspend or terminate services if safety concerns arise.
6. Third-Party Services and Links
Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Delhi Towing Service. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
We do not endorse or recommend any third-party services, products, or information that may be linked from our website. Any reliance on third-party information or services is at your own risk. We encourage you to review the terms and privacy policies of any third-party websites you visit.
We may work with third-party service providers such as payment processors, insurance companies, or vehicle repair shops. While we select these providers carefully, we cannot guarantee their performance or reliability. Any issues with third-party services should be addressed directly with the provider.
7. Website and Technology Disclaimers
Our website and mobile application are provided "as is" without any warranties, express or implied. We do not guarantee that our website will be available at all times, error-free, or free from viruses or other harmful components. We may temporarily suspend or discontinue our website or services for maintenance, updates, or other reasons.
We are not responsible for any technical issues, data loss, or other problems that may arise from the use of our website or mobile application. Users are responsible for ensuring they have appropriate security measures in place and for backing up any important data. We recommend using up-to-date browsers and security software.
The information and services provided through our website are intended for general use and may not be suitable for all situations or requirements. Users should verify all information independently and consult with appropriate professionals for specific advice or services.
8. Legal and Regulatory Disclaimers
The information provided on our website and through our services is not intended to constitute legal, financial, or professional advice. We recommend consulting with appropriate professionals for specific legal, financial, or technical advice related to your situation. Our services are provided in accordance with applicable laws and regulations.
We operate under licenses and permits required by local, state, and national authorities. However, we cannot guarantee that our services will comply with all applicable laws and regulations in every jurisdiction or circumstance. Customers are responsible for ensuring that their use of our services complies with applicable laws.
This disclaimer and our other legal documents are governed by the laws of India. Any disputes arising from the use of our services or website will be resolved in accordance with our Terms of Service and applicable law. We reserve the right to modify our legal documents as necessary to comply with changing legal requirements.
9. Customer Responsibility and Obligations
Customers are responsible for providing accurate and complete information when requesting our services. This includes vehicle details, location information, contact information, and any special requirements or circumstances that may affect service delivery. We cannot be held responsible for delays or issues caused by inaccurate or incomplete information.
Customers must ensure that their vehicles are legally registered, insured, and in compliance with applicable regulations. We may refuse service to vehicles that do not meet legal requirements or that pose safety risks. Customers are also responsible for removing personal belongings and securing their vehicles before towing.
Customers must cooperate with our service personnel and follow their instructions for safety and efficiency. This includes maintaining a safe distance from our equipment, providing access to the vehicle, and not interfering with our operations. Failure to cooperate may result in service termination or additional charges.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Delhi Towing Service shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of our services or website. This includes but is not limited to damages for loss of profits, data, use, goodwill, or other intangible losses.
Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question. This limitation applies regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise. Some jurisdictions do not allow the limitation of liability, so this provision may not apply to you.
We are not liable for any damages caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, equipment failures, or other force majeure events. We will make reasonable efforts to minimize the impact of such events on our customers.
11. Indemnification and Hold Harmless
By using our services, you agree to indemnify and hold harmless Delhi Towing Service, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, or expenses arising from your use of our services or violation of our terms and conditions.
This indemnification includes but is not limited to claims for personal injury, property damage, breach of contract, negligence, or any other cause of action. You agree to cooperate with us in the defense of any such claims and to reimburse us for any costs or expenses we incur in defending against such claims.
Our right to indemnification survives the termination of our relationship and continues to apply to any claims arising from your use of our services. This provision is intended to protect us from liability for actions or circumstances that are beyond our control or that result from customer misconduct or negligence.
12. Force Majeure and Unforeseen Events
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, equipment failures, or other force majeure events. We will make reasonable efforts to notify customers of such circumstances and resume service as soon as possible.
During force majeure events, we may implement emergency procedures, modify service schedules, or temporarily suspend certain services to ensure the safety of our personnel and customers. We will communicate any such changes through our website, phone system, or other available channels.
Customers acknowledge that certain services may be unavailable or delayed during force majeure events and agree to cooperate with our emergency procedures. We will work to minimize the impact of such events on our customers and will resume normal operations as soon as it is safe and practical to do so.
13. Changes and Modifications
We reserve the right to modify, update, or discontinue any aspect of our services, website, or policies at any time without prior notice. Changes may include modifications to service offerings, pricing, terms and conditions, or website content. We will make reasonable efforts to notify customers of significant changes when possible.
Your continued use of our services after any changes constitutes acceptance of the modified terms. If you do not agree to any changes, you should discontinue use of our services. We recommend reviewing our policies and terms periodically to stay informed about any updates or modifications.
We may also modify this disclaimer as necessary to reflect changes in our business practices, legal requirements, or other factors. The date of the last update will be clearly indicated at the top of this document. Previous versions of our legal documents may be available upon request.
14. Severability and Governing Law
If any provision of this disclaimer is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The unenforceable or invalid provision shall be modified to the minimum extent necessary to make it enforceable and valid while preserving its intended purpose.
This disclaimer is governed by the laws of India, and any disputes arising from its interpretation or enforcement shall be resolved in the courts of Delhi. You agree to submit to the jurisdiction of these courts and waive any objections to venue or forum.
The failure to enforce any provision of this disclaimer shall not constitute a waiver of such provision or any other provision. Our rights and remedies under this disclaimer are cumulative and not exclusive of any other rights or remedies available at law or in equity.
15. Contact Information and Questions
If you have any questions about this disclaimer or need clarification on any of its provisions, please contact us using the information provided below. Our legal team is available to address your concerns and provide additional information about our disclaimers and legal obligations.
You can reach our legal department by phone at +91 55715 81277, by email at legal@lessindckj.org, or by mail at our office address: Connaught Place, New Delhi, Delhi 110001, India. We aim to respond to all legal inquiries within 48 hours during business days.
We encourage customers to review this disclaimer carefully and to contact us with any questions or concerns. Understanding our disclaimers and limitations helps ensure a clear and mutually beneficial relationship between our company and our customers.